Cable Forum - View Single Post - General Is my Virgin broadband bill fair?

gus0898uk · 08-01-2025, 17:13

My contract ends on the 31st January and yesterday I decided to go down the CSA route rather than the chat bots.
Once I heard the phone ringtone I knew that I was going to speak to a CSA probably living on Mars. I spent the best part of 30 minutes and the best she could come up with was the figure showing to renew my contract.
OK, I digress. The proper rate for my contract is supposed to be £144 but with discounts, for the past 12 months I have been paying £106 and a renewal was going to be £120.
The csa put me through to retentions, and an Engllish gent from up north, we were quickly able to arrange a new 18 month contract at the present £106, but he also added Sky cinema/Netflix basic.
So I am happy, he is happy and VM well???
I have a V6 Tivo with M350 upgraded to 500 cos of O2, home phone Anytime chatter, Maxit bigger bundle with Sky Sports HD pack and TNT sport, Sky cinema and Netflix basic.
I hope this helps somebody.

08-01-2025, 17:13	#5
gus0898uk cf.addict Join Date: Jun 2007 Posts: 123	Re: Is my Virgin broadband bill fair? My contract ends on the 31st January and yesterday I decided to go down the CSA route rather than the chat bots. Once I heard the phone ringtone I knew that I was going to speak to a CSA probably living on Mars. I spent the best part of 30 minutes and the best she could come up with was the figure showing to renew my contract. OK, I digress. The proper rate for my contract is supposed to be £144 but with discounts, for the past 12 months I have been paying £106 and a renewal was going to be £120. The csa put me through to retentions, and an Engllish gent from up north, we were quickly able to arrange a new 18 month contract at the present £106, but he also added Sky cinema/Netflix basic. So I am happy, he is happy and VM well??? I have a V6 Tivo with M350 upgraded to 500 cos of O2, home phone Anytime chatter, Maxit bigger bundle with Sky Sports HD pack and TNT sport, Sky cinema and Netflix basic. I hope this helps somebody.