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Re: Virgin Media Customer Service- Your Personal Experience
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Originally Posted by Mr K
+1 for the community forum. They are the few in VM that try and help, although you might have to wait several days/weeks for them to pick it up.
It's a shame you have to publicly shame VM to get decent CS. Sign of the times I guess, social media is everything... They obviously have no intention of improving things as they continually win annual awards for the worst CS, and are ignoring calls to stop off shoring.
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Spot on.
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