Quote:
Originally Posted by daveeb
This sort of thing seems to happen on an alarmingly regular basis. The left hand doesn't know what the right hand is doing. I'd have a look on the community forum if I were you. There are loads of threads with a similar story, I'd probably ask for help there as they're quite good at sorting stuff out.
https://community.virginmedia.com/ |
+1 for the community forum. They are the few in VM that try and help, although you might have to wait several days/weeks for them to pick it up.
It's a shame you have to publicly shame VM to get decent CS. Sign of the times I guess, social media is everything... They obviously have no intention of improving things as they continually win annual awards for the worst CS, and are ignoring calls to stop off shoring.