Quote:
Originally Posted by peanut
Having a bit of a nightmare trying to negotiate a new contract.
I accepted a package for x amount. The contract came back on email with a totally different amount.
Called them up and they're having trouble sorting it out. I saw that I could upgrade broadband speed online and they told me to do it online. Only for them to tell me computer says 'Yes' but then billing says 'No'. I get a text to say the Modem (superhub 5) should be with me tomorrow.
Today they called me back and said they'll cancel the speed upgrade, (I've been billed £35 for the modem) and new bill is now totally wrong as well. Will I still get the superhub 5 tomorrow?? Who knows...
As it stands I have no idea what I'm getting or what I'm paying for. If it carries on longer than 7 more days then I'll have to cancel it all as my 14 days cooling off period started on the 3rd Jan, even though nothing yet has been finalised.
Something that should be so simple always seems to be so complicated with VM.  |
Exactly. I really don't know why they don't sort it out as it most cost them a fortune in repeated calls/staff time and people cancelling because of this.