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gus0898uk · 31-12-2024, 17:24

Have customers been any more successful extending their contracts by using the online chat?
Is there a person handling the chat at anytime?
If the bot cannot help does it transfer to a human being, if so are they UK based?
Or perhaps I am best to call retentions on 150,one of these tasks I have to undertake in the next 7 days really.

31-12-2024, 17:24	#37
gus0898uk cf.addict Join Date: Jun 2007 Posts: 123	Re: Left Virgin Have customers been any more successful extending their contracts by using the online chat? Is there a person handling the chat at anytime? If the bot cannot help does it transfer to a human being, if so are they UK based? Or perhaps I am best to call retentions on 150,one of these tasks I have to undertake in the next 7 days really.