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Old 31-12-2024, 14:14   #471
ozsat
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Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), EEtv (UHD), DAB+
Posts: 2,015
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Re: Virgin Media Customer Service- Your Personal Experience

What are the speeds at https://www.samknows.com/realspeed/

Quote:
Originally Posted by Pecker View Post
We had an engineer call on us on the 19 December to look at our Broadband he made some changes. We left it a while to see if it would settle down, but it did not it got worse. I tried to phone Virgin Media on the 30 December, the person I got said he would check the broadband, he said there was nothing wrong with it. I checked the speed with SPEED CHECK below are the readings, I have copies of the screen. The only thing he could come up with add a buster to our plan. I asked how I could complain I got no answer.

1 -SPEED CHECK 30 DEC 14.50 DOWNLOAD 0.00 UPLOAD 19.38
2 - SPEED CHECK 30 DEC 15.08 DOWNLOAD 0.00 UPLOAD 18.35
3 – SPEED CHECK 30 DEC 16.40 DOWMLOAD 30.72 UPLOAD 19.62
4 – SPEED CHECK 30 DEC 16.45 DOWNLOAD 0.00 UPLOAD 1960
5 – SPEED CHECK 30 DEC 16.56 DOWNLOAD 0.04 UPLOAD 1966
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