[Pecker]

We had an engineer call on us on the 19 December to look at our Broadband he made some changes. We left it a while to see if it would settle down, but it did not it got worse. I tried to phone Virgin Media on the 30 December, the person I got said he would check the broadband, he said there was nothing wrong with it. I checked the speed with SPEED CHECK below are the readings, I have copies of the screen. The only thing he could come up with add a buster to our plan. I asked how I could complain I got no answer.

1 -SPEED CHECK 30 DEC 14.50 DOWNLOAD 0.00 UPLOAD 19.38
2 - SPEED CHECK 30 DEC 15.08 DOWNLOAD 0.00 UPLOAD 18.35
3 – SPEED CHECK 30 DEC 16.40 DOWMLOAD 30.72 UPLOAD 19.62
4 – SPEED CHECK 30 DEC 16.45 DOWNLOAD 0.00 UPLOAD 1960
5 – SPEED CHECK 30 DEC 16.56 DOWNLOAD 0.04 UPLOAD 1966