Quote:
Originally Posted by gus0898uk
Thanks very much for the replies both, I did look what YF was and it does not cover my neck of the woods.
Ultimately I feel that I will be able to negotiate a new contract, I get on better when I speak to a UK CSA.
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Good luck with that, it's nigh on impossible to get a UK agent these days no matter what time you ring up. That said I ended up speaking to an African sounding retentions rep who was actually quite helpful and gave me the best deal I've ever managed to get. Just be prepared and armed with prices for alternative suppliers to demonstrate you mean business but have a backup plan if they ultimately don't play ball.