Quote:
Originally Posted by Maggy
Also AI hasn't helped matters..I'm just thinking that it's going to complicate life in so many ways we haven't discovered yet as it becomes the usual given reason for any issue raised by anyone. Social media is working out how to deal or accept AI.
|
Very true. A woman posted on Facebook that she 'Could murder a gin and tonic' after a hard day's work that she'd had and was temporarily suspended for making a threat to kill! A human being would have understood that this wasn't a threat to kill somebody, but the Facebook AI did not.
AI is used by them to cut costs as is the outsourcing of the moderation function to poorer places like Africa, where those with few employment prospects do it for $1 an hour!
To be fair, their business model depends on thousands of posts being made per day, so I think it would be unrealistic to expect a human to check every post.
The problem to me seems to be that, when it gets things wrong, it's impossible to contact a human and people are fobbed off with the usual tactics so prevalent today that companies use to bat people away eg useless AI Chatbots.
You might be interested in this programme that covers the interaction between the Online Safety Act, AI and the future of moderation:
https://www.bbc.co.uk/programmes/m0024x4j
Quote:
Over 500 hours of video are posted on YouTube every minute. Over 4 million photos are uploaded to Instagram every hour. There are around 500 million posts to X (formerly Twitter) every single day. These numbers are growing by the second.
How do you even begin to monitor and police such a relentless avalanche of information? In this new series, Zoe Kleinman journeys into the world of the online content moderators.
Big social media platforms rely on automation for much of the work, but they also need an army of human moderators to screen out the content that is harmful. Many moderators spend their days looking at graphic imagery, including footage of killings, war zones, torture and self-harm. We hear many stories about what happens when this content falls through the net, but we don’t hear much about the people trying to contain it. This is their story.
The battle against harmful online content is hitting the headlines more every day, even as AI moderation gathers pace. Ironically it needs moderation itself
|