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Originally Posted by RichardCoulter
No, they are contacting people months before their contract expires in order to try to get them to recontract (this is different to the requirement by the regulator).
---------- Post added at 19:56 ---------- Previous post was at 19:56 ----------
That's good, so at least some vulnerable people will be protected.
---------- Post added at 20:02 ---------- Previous post was at 19:56 ----------
True, but for the majority on an average cost package of £65ish or less(particularly those with broadband only) the new formula will cost more.
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The regulator requires them to inform people their contract is coming to an end and to inform them of the best possible deals that might be available.
Ofcom from 2020
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Phone, broadband and pay-TV customers must be warned when their current contract is ending, and what they could save by signing up to a new deal, under Ofcom rules coming into force tomorrow (15 February).
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