[Taf]

It really winds me up when hospital departments send out appointments with no indication as to where they are being held in the hospital complex. And then they don't answer the phone but send you on an automated wild goose chase around other numbers before someone finally says "We don't have that information, you'll have to go through the switchboard to contact them directly".

And that takes you back to square one yet again!

Recently an appointment letter arrived, and it took me 3 days to get to talk with someone and their response was "Oh, they have used the wrong letterhead, we are now in the other site miles away". But before I could ask where on that site the clinic was being held, they hung up!!!