Thread: TiVo Upgrading via internet
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Old 19-10-2024, 11:08   #5
OLD BOY
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Join Date: Mar 2008
Location: Wokingham
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Re: upgrading via internet
Quote:
Originally Posted by smallclone View Post
Thanks, I phoned them up in the end after it wasn't appearing. First call cut me off in the middle of taking my pass code. Second call - the recorded message repeatedly asked me to change services online so I had to wait to be connected to a call centre.

I explained the situation and the lady on the phone said they had no record of me ordering TNT sports online, despite the fact I had received an email confirming my order 3 hours earlier. She switched it on and it's finally worked.

Lesson learned: Don't do things the quick modern way. Phone up
I found it best to use their chat facility. Works for me, and I have everything in writing, which I like.

I don’t understand why some of Virgin’s systems work so well and others so badly.

Glad to see you got your channels in the end!
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