Quote:
Originally Posted by cheekyangus
And others who don’t want equipment replaced with a supposedly better model that comes as part of renewal, or lose a service that is part of their current services that isn’t available (or is but not under same circumstances) to new customers and they wouldn’t be able to move back to.
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I've asked whether a new contract with a price reduction from the listed prices was conditional on a transfer to the 360 and was told that it wasn't, but that the agent may offer this.
In some cases (as per the Virgin Media Community Forum) people have been allowed to revert back to the V6 software.
Anyone who regrets changing over could always ask and, after getting the usual 'No can do' response, point out that this request has been honoured for some customers.