It's nearly contract expire time.
VM changed the price for a rrenewal by adding £ 10 to the figure that my contract page had been showing and then put a renewal offer on. I phoned up to see what I could get.
First thing the rep says when he looks at it is that the TV package offered (like for like) doesn't exist any more. He has a think and gives me a couple of options around the £130 mark and puts me through to retentions.
Retentions had a half hearted look and came up with figures higher than the customer service guy did for the same package.
I told him to put the termination notice in and he simply explained how the new instant switching system worked and said bye. The tone of voice was that he was just ground down by losing customers.
Needless to say the VM end of instant switch failed at the first hurdle. It's supposed to generate an instant return email when you start the procedure just like changing mobile operators. Guess what
It didn't.
Looks like sky sttream and game pass with DAZN is my way forward