Was there a specific reason for linking to the video ?
I'm sure you could find examples of 'bad' installations for almost anything if you look hard enough.
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Octopus do have their own engineers, at least according to their site, they just dont have them everywhere.
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Wherever we have coverage an Octopus Energy Services engineer will complete your install. They are usually in a lovely pink Octo-van. However, we also work with a lot of different - trusted - partners: Energise, E.ON, SMS ltd, Providor or QHS.
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Mine was a contractor, not in a pink van.