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djmagnifique · 29-08-2024, 10:08

Hi, I've recently had an email form Virgin offering me a new deal for my services. I clicked on it to see what the price was that was being offered but didn't click accept. I have now received some 'Pre Contract Documents' that look a lot like I have accepted the deal. As usual customer service was no help when I contacted them.

Anyone else ever had these Pre Contract Documents and is it anything I need to worry about?

There is nothing showing in my account about any pending changes either.

Cheers.

29-08-2024, 10:08	#1
djmagnifique cf.geek Join Date: Jan 2006 Location: Thornaby Age: 50 Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband Posts: 819	Pre Contract Documents Hi, I've recently had an email form Virgin offering me a new deal for my services. I clicked on it to see what the price was that was being offered but didn't click accept. I have now received some 'Pre Contract Documents' that look a lot like I have accepted the deal. As usual customer service was no help when I contacted them. Anyone else ever had these Pre Contract Documents and is it anything I need to worry about? There is nothing showing in my account about any pending changes either. Cheers.