Quote:
Originally Posted by vincerooney
my friend still had an original tivo box. no one ever got in touch with him to even offer him a better box.
he's just got rid of his tv package now and just has broadband and phone. he realized a firestick as slow as i find it is still quicker than the original tivo.
i really feel virgin media are being foolish not going out to those on the original tivo to try and keep them wanting tv.
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They've always let old customers rot on old equipment, as well as much higher prices. I only managed to get my old Tivo swapped for a V6 earlier this year, it took some doing. I resorted to reporting it as a fault as it was so slow. Glad I did that, as now they be giving me a 360 and nobody wants those !
You're right though its a false economy. They'll just lose customers, as they are doing (over 13000 lost in the last quarter).