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Originally Posted by Mr K
No wonder they are shedding customers. The recontracting circus/game and consistently crap CS seriously pees the punters off.
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A Virgin Media spokesperson said:
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We know we don’t always get it right when it comes to customer service and we have a comprehensive strategy in place to improve. We have boosted the number of agents
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Unless you're boosting them in the UK, with people who actually understand the products, and not just blindly follow a script, you wasted your time.
Last time I tried to speak to someone, it took three attempts. The first (& second) people I got I just could not understand at all.
The third person I managed to understand (just) but they seemed about as bright as a candle. It took ages just to get them to understand that all I wanted to renew was broadbrand (not to mention, keep telling them I dont want any of your "upgrade" offers).
Just one reason I plan on leaving in early 2025 when my 18 months is up.