Quote:
Originally Posted by vincerooney
i did mine through the virgin media community forum to avoid having to take a chance on who i'd speak to. very helpful people. paying an extra £20 but i figured it would go up as i was on a very cheap deal before and I've still got TNT Sports.
have managed to get a lot of credit on my account due to a misunderstanding with the original contract. So fairly happy with everything. Now i have 360 tv so i can watch all the red button action.
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That's interesting as I thought I'd read you can do that, however then I saw a couple of people on the community forum saying that the staff didn't have access to the relevant database and that you couldn't cancel/renegotiate on there.
Was the negotiation in real time or was it back and forth over hours/days. Also did you do it in the "managing account" section presumably?