Thread: Question about retentions team
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Old 27-07-2024, 14:39   #5
daveeb
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Join Date: Jan 2004
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Re: Question about retentions team
Quote:
Originally Posted by Mr K View Post
Do both, phone and wite to confirm.

Their Which award for worst customer service is well deserved.
https://www.which.co.uk/news/article...e-aQwVk5g0Tdc4

I tried phoning them yesterday for initial 'contract negotiations'. Really hard to understand the accent, wherever 'Chester' was located. Not against overseas call centres but they have to be understandable. (Have they abandoned all UK call centres now?) Gave me the same crap price with or without TNT Sports so wasnt confident with him. Left if for the moment and will try again another day, but after 30 year with cable I might too say goodbye. Shame as their products aren't too bad, it's just consistently appalling customer service, which just gets worse.
Not good that you're getting offshore even for retentions. I used to find the earlier you rang the better the chance of getting a UK based agent but I'm beginning to wonder if they exist anymore.
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