Quote:
Originally Posted by daveeb
Did that with BT dial up many moons ago, they disputed the contents of the cancellation letter asking me to prove what it contained  ended up contacting their exec team to have it cancelled. VM seem to have learned a few tricks from the BT foul play rule book. You're right though, relying on a conversation that may or not be recorded (depending on if it suits them) is a bit unreliable. |
Do both, phone and wite to confirm.
Their Which award for worst customer service is well deserved.
https://www.which.co.uk/news/article...e-aQwVk5g0Tdc4
I tried phoning them yesterday for initial 'contract negotiations'. Really hard to understand the accent, wherever 'Chester' was located. Not against overseas call centres but they have to be understandable. (Have they abandoned all UK call centres now?) Gave me the same crap price with or without TNT Sports so wasnt confident with him. Left if for the moment and will try again another day, but after 30 year with cable I might too say goodbye. Shame as their products aren't too bad, it's just consistently appalling customer service, which just gets worse.