[daveeb]

Has anyone successfully cancelled their VM contract recently by speaking to retentions? I'm due for my annual "chat" with them soon but it's feeling likely that I'll be saying goodbye this time.
I've been reading a few reports of people trying to cancel, being offered a new deal which they don't accept and then being told they are being put through to cancellations.....then the phone goes dead. My question being is there a separate team that handles cancellations (if so can they be contacted directly) or should the retentions team do it for you there and then.