Quote:
Originally Posted by Hom3r
I personally think the bigger problem is that a provider should be allowed to run up an £11,000 data bill, that is the crime here not allowing his kids on his iPad
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Thing is though. Knowing what I know from my years working with mobile operators is that you will usually need to turn off a price cap limiter. Vodafone had a, I think it was £150 roaming charge limit. You would get a notification via text that you reached it, you can then turn that off if you agree that you be be charged further and usually the sms has cost breakdown etc.
I presume most other networks would have similar. I had many conversations with customers about roaming charges and large bills in my time in CEO and high level complaints and customer relations. Having to listen to their story and then trawl through the account trying to pinpoint when their charges started and if they received the networks sms and if they responded.
Many wouldn't bother fully reading the details and just wanted to use their phone. £2,300 data charges when a guy was on research vessel near Russia. Everything verified and he was liable to pay. Happened to folk on cruises as no network coverage but they had their own systems to enable mobile usage.