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Old 29-06-2024, 22:04   #460
Mythica
cf.geek
 
Join Date: Dec 2013
Posts: 983
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Re: Virgin Media Customer Service- Your Personal Experience

Quote:
Originally Posted by Chris James View Post
I got my latest deal by opening a live chat. Started then I was asked if I wanted to continue through WhatsApp which I accepted (meaning a full record of the chat). It began by being told that as my current 18 month contract ended in 8 weeks' time this was the ideal time to negotiate. Might have been sales talk but my monthly bill was due to go up from £99 to £142. Negotiated for an HOUR and got a new contract for £92 with amazing extra benefits that I wasn't expecting e.g. Sky UHD, Netflix, Free landline calls extended to 40 countries abroad, 1gb internet speed (from 600) etc.
When you recontract, does it do anything to the O2 side? The reason I ask is because my father passed away, I've took over his VM but we have cancelled O2 as I don't need the sim. I don't want to recontract to find I'll have to pay o2 again.
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