Quote:
Originally Posted by Chrysalis
No, its bad assumptions to make someone can get to these spots.
Luckily its resolved now, After 4 phone calls, a tech was booked to pick it up last Saturday, and the didnt turn up.
I had already at that point had a open DM on the VM forum with a rep, so I proceeded with their security questions which took a few days in it self, but then finally they reported they booked another pickup the next day, which was Thursday, and its now been picked up and I have SMS and email receipt of the equipment returned so finally dealt with.
But was far too much hassle required, they should be picking up by default (yodel can do door pickups, looks like VM saving pennies) or supply a online form to book it. Needing customer services to process it is way over board.
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It is possible to get an engineer to pick it up (
make sure you get a receipt as there are a lot who complain because they're accused of not returning equipmentand are charged for it. They will try to say otherwise as they want you to do their donkeywork for them.