Quote:
Originally Posted by SnoopZ
Do you not drive? What's your nearest collection point as I live in the sticks and there are collection points at local shops in villages all around me
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No, its bad assumptions to make someone can get to these spots.
Luckily its resolved now, After 4 phone calls, a tech was booked to pick it up last Saturday, and the didnt turn up.
I had already at that point had a open DM on the VM forum with a rep, so I proceeded with their security questions which took a few days in it self, but then finally they reported they booked another pickup the next day, which was Thursday, and its now been picked up and I have SMS and email receipt of the equipment returned so finally dealt with.
But was far too much hassle required, they should be picking up by default (yodel can do door pickups, looks like VM saving pennies) or supply a online form to book it. Needing customer services to process it is way over board.