[Sirius]

Originally Posted by Hugh

I was transferred late February, and all appeared to be going smoothly until the 8th of May bill, where the system credited the April electricity bill, then recharged me for all electricity usage (already paid for) since I was transferred on the 24th February, putting my account nearly £200 in debit (I owed them).

Took me 5 emails and 3 weeks to sort out (I was in North Cyprus for half the time, so I wasn’t going to call them, and once you’ve started an email chain, it’s better, imho, to carry on that route for consistency and continuity) - seems resolved now.

I had the same issue, It took a phone call and about 30mins to fix. I was told it was down to Shell messing up the final meter readings which they had sent twice. Octopus was able to check back over my reading and correct the bill. My bills have been fine since.