Quote:
Originally Posted by Paul
Well, my move to Octopus went through ok, in the end.
Lots of fun last week because they created two accounts on my address.
Trying to get them to fix that was ... painful.
I seem to be on something called "Flexible Octopus" atm.
It doesnt mention Economy 7 at all, so that may be fixed already.
Attempted a Smart Meter booking, but its unclear if it worked, as they dont list anything in my account.
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I was transferred late February, and all appeared to be going smoothly until the 8th of May bill, where the system credited the April electricity bill, then recharged me for all electricity usage (already paid for) since I was transferred on the 24th February, putting my account nearly £200 in debit (I owed them).
Took me 5 emails and 3 weeks to sort out (I was in North Cyprus for half the time, so I wasn’t going to call them, and once you’ve started an email chain, it’s better, imho, to carry on that route for consistency and continuity) - seems resolved now.