Quote:
Originally Posted by vincerooney
anyone encountering issues emailing the ceo these days. it used to be passed to a complaints team who'd call me up and i could resolve things. got an email about a week after my complaint asking if i wanted to keep the complaint open. i said yes. haven't heard anything since. been like 3 weeks now.
back in the golden days i'd get a resolution within a week
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I've found the same when I contacted them earlier this year, took a while but eventually got a good deal.
Was definitely better when they gave you a call and sorted it over the phone