Quote:
Originally Posted by vincerooney
had an offer to reup with Virgin Media till March 2025. My deal ends in August. Got a juicy loyalty bonus so i'm wondering what this entails.
1) do i still get the loyalty bonus going forward?
2) they mention tnt is removed...thats annoying? how much is that now. had it for free for like a decade
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Be careful Vince. I had a call from that offshore call centre, they inflated what my prise rise would be, again claimed that if I took the offer I would escape the price rise in April, that I would have double the broadband speed (that I don't need) and have Sky Cinema added as Mega TV includes this I mentioned TNT as they didn't and was told that I could continue to have it at no extra cost.
I don't trust them as they have told me so many lies just to get what they want and xhecked with my contact at the office of the CEO.
He called me back this morning and confirmed that, apart from the doubling of broadband, that it was all a load of rubbish.
Also very manipulative as she started the call with "We are going to upgrade you to Mega TV", to which I replied that she wouldn't be doing anything without my permission. When I asked how the same channels less TNT could in any way be described as an upgrade, she said I'd be getting extra channels. When asked which ones she began reeling off channels that I get anyway. I asked her to stop and provide details of which new channels I would get and this is when she lied and said that Mega TV includes Sky Cinema.
---------- Post added at 03:22 ---------- Previous post was at 03:20 ----------
TNT is an extra £18 per month now.
---------- Post added at 03:24 ---------- Previous post was at 03:22 ----------
Oh and she said that I was currently paying more than I am in order to make her offer seem a better deal than it was.