Thread: Previous Provider Not Shut Down & Still Charging
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Old 19-03-2024, 15:17   #2
weesteev
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Join Date: Jun 2004
Location: Scotland
Age: 43
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
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Re: Previous Provider Not Shut Down & Still Charging
The disconnection of your old provider would have been triggered by a number port request and no request to move the DSL service. Once the number ported the account would cease and the provider should have sent a final bill. There's no other way for VM to ask for a disconnect of a customers non-cable account.
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