Cable Forum - View Single Post - TiVo Is it still difficult to leave Virgin Media?

Rillington · 23-02-2024, 13:31

They seem to make you wait a month, possibly longer, to receive money VM owes to when you leave as several weeks have passed since the VM service was switched off. I was told that you will not get any money owed via BACS transfer for 28 days, although I'm not sure whether this is 28 calendar days or 28 working days.

The cynic in me tells me they do this to pocket the interest and also to try to get you to call back maybe so that they can try to get you to return but I see no justifiable why VM takes 28, possibly 42 days, days to return money owed to you after you leave them.

As Mr K said, they seem to hate to say goodbye.

23-02-2024, 13:31	#14
Rillington cf.mega poster Join Date: Jan 2004 Services: Virgin Media, DAB Posts: 1,157	Re: Is it still difficult to leave Virgin Media? They seem to make you wait a month, possibly longer, to receive money VM owes to when you leave as several weeks have passed since the VM service was switched off. I was told that you will not get any money owed via BACS transfer for 28 days, although I'm not sure whether this is 28 calendar days or 28 working days. The cynic in me tells me they do this to pocket the interest and also to try to get you to call back maybe so that they can try to get you to return but I see no justifiable why VM takes 28, possibly 42 days, days to return money owed to you after you leave them. As Mr K said, they seem to hate to say goodbye. Last edited by Rillington; 23-02-2024 at 13:44.