Quote:
Originally Posted by Pierre
So 99.968% of their customer base did not complain.
I think they could live with that number.
|
Bar those that didn't bother to complain, or couldn't get through on the phones to do so.
The comparison with others in the same industry is the main point. You've got to go through a cancellation process to get any sort of decent CS from VM, it shouldn't be that way.