Thread: ntl Broadband Plus
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Old 17-12-2004, 16:46   #1
littld
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Join Date: Sep 2003
Location: Manchester
Age: 54
Services: Phone line
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ntl Broadband Plus
Oh dear. After a year of fairly good service from ntl (meaning I haven't had to phone them at all), I now have a problem.

I wanted to learn more about Broadband Plus so I took a look on the website. No information at all - it just logged me in and told me I was on a free trial. Now that I discover it's not for me so I want to cancel before they start charging me. Guess what - the service can't be cancelled. There are no options on the website.

Customer Services said it was a disconnection and transferred me, then had to take my number and call me back. Disconnections said they hadn't heard of Broadband Plus and I needed to do it mysefl on the web, or go back to Customer Services.

I called Customer Services and they said they can't do disconnections.....

Any ideas out there for how to save paying £3.99 a month for £1.49 worth of Sonic music downloads? Or do I have to switch to BT and back to get this off my bill?

Thanks for any advice you might be able to give.
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