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**Hugh** · 14-01-2024, 11:09

My 21 month old Merrell walking boots (Moab II) had a split heel - unfortunately, the guarantee is only for a year.

I contacted Merrell Customer Services, pointing out I was a long standing repeat customer (I have previously had a pair of their walking sandals & walking boots, both pairs lasting over five years), and currently have a pair of their walking shoes and boots (both bought 21 months ago).

After a bit of to and fro email, they have kindly offered a £130 credit on a website order, so I’ve ordered a new pair of Forestbound Mid Waterproof walking boots.

It just goes to show - it never hurts to ask…

14-01-2024, 11:09	#14849
Hugh laeva recumbens anguis Cable Forum Team Join Date: Jun 2006 Age: 68 Services: Premiere Collection Posts: 43,771	Re: The Happy Thought Thread Part 4 My 21 month old Merrell walking boots (Moab II) had a split heel - unfortunately, the guarantee is only for a year. I contacted Merrell Customer Services, pointing out I was a long standing repeat customer (I have previously had a pair of their walking sandals & walking boots, both pairs lasting over five years), and currently have a pair of their walking shoes and boots (both bought 21 months ago). After a bit of to and fro email, they have kindly offered a £130 credit on a website order, so I’ve ordered a new pair of Forestbound Mid Waterproof walking boots. It just goes to show - it never hurts to ask… __________________ Thank you for calling the Abyss. If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare. If my post is in bold and this colour, it's a Moderator Request.