Re: The Happy Thought Thread Part 4
My 21 month old Merrell walking boots (Moab II) had a split heel - unfortunately, the guarantee is only for a year.
I contacted Merrell Customer Services, pointing out I was a long standing repeat customer (I have previously had a pair of their walking sandals & walking boots, both pairs lasting over five years), and currently have a pair of their walking shoes and boots (both bought 21 months ago).
After a bit of to and fro email, they have kindly offered a £130 credit on a website order, so I’ve ordered a new pair of Forestbound Mid Waterproof walking boots.
It just goes to show - it never hurts to ask…
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