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Dingbat · 12-12-2023, 14:34

Had a power cut locally this morning for a few minutes. After it came back on, and once my router had established connection, I checked both of my V6 boxes.

One V6 booted up fine, but the other got stuck on a “Welcome” / “Starting Up” loop and nothing I have tried will get it to go beyond that. I’m guessing that the power cut may have come with a surge which has somehow borked it.

Rang VM on 150. All the agent would say is that there is a network issue affecting my area and will not accept that this one box is now faulty. I apparently have to wait until I get a email to say that the network issue is resolved sometime in the near future, at which point I “may get some compensation “.

Any suggestions on who I can contact for them to at least try to run a diagnostic test to accept that it is actually faulty?

FWIW, the power light occasionally flashes orange and there is a graphic onscreen with a representation of the box with a down arrow.

12-12-2023, 14:34	#1
Dingbat cf.addict Join Date: Oct 2003 Location: Nottingham Posts: 128	How to report faulty V6 box? Had a power cut locally this morning for a few minutes. After it came back on, and once my router had established connection, I checked both of my V6 boxes. One V6 booted up fine, but the other got stuck on a “Welcome” / “Starting Up” loop and nothing I have tried will get it to go beyond that. I’m guessing that the power cut may have come with a surge which has somehow borked it. Rang VM on 150. All the agent would say is that there is a network issue affecting my area and will not accept that this one box is now faulty. I apparently have to wait until I get a email to say that the network issue is resolved sometime in the near future, at which point I “may get some compensation “. Any suggestions on who I can contact for them to at least try to run a diagnostic test to accept that it is actually faulty? FWIW, the power light occasionally flashes orange and there is a graphic onscreen with a representation of the box with a down arrow.