[iadom]

When I had the problem with my wife’s email address I didn’t need to use a third party email address and was able to obtain a new password generated by the options on my account page. This generated a password of four, five letter words separated by hyphens . With this I was able to reset her email password on all her devices and email client apps.

Since then the system has changed and you have to use a non VM third party email address to use the password reset option. I eventually got it to work but it does seem a lot of messing around and it appears my email/password for my Virgin Media account is now a gmail address with another similarly long auto generated password.

It was a bit of a faff having to alter the password settings on all the various email clients across several devices I use. The only one that presented problems was my Samsung phone. I was able to reset the password for the Samsung mail app but several attempts to reset the Outlook app on my phone failed. I eventually rebooted the phone and the password reset worked for Outlook as well. I had no problems with Outlook on my PC or iPad though.

I should add I had to get help from a Virgin Media employee via the VM Community forums who was able to resend the link to my gmail account for the verification reset page. Even this ‘appeared’ to fail with the ‘Oops something’s gone wrong’ message but he was able to confirm the changes had actually gone through.