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Originally Posted by [darren]
I disagree with the comment about ntl would like to replace STBs being used purely for BB with a SACM. I cancelled my DTV (stops on 29th) with ntl and asked if they could provide a SACM as the STB just for my BB was big and rather a waste of equipment. Guess what, NO. They said keep the STB, that's the normal procedure. I did try pushing to get SACM but unless I cancel my existing account and start a new one just for BB (then I get a modem) which would lock me in for 12 months _again_. Oh well the nice expensive (and crap to support - I agree) STB will get shoved behind my PC desk for now.
Since I have to reboot STB every few days anyway to keep my connection I may start lgging support call for every reboot!
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What you have to consider is the cost of providing a cable modem, the engineers time to bring it along and install it and the cost of refurbishing the STB. It is probably not very cost effective for them to do. What level of broadband are you on? If you have a Pace box and upped your speed to 1.5Mb (just for a month and then lower it again) you could possibly get a cable modem if you asked. Maybe it would be better to wait until full details of the new increased speeds are released as going to the top tier for a month may enable you to get a cable modem and be put on the higher speed without the £25 charge.