Thread: Failed Cancellation Process
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Old 05-10-2023, 05:22   #4
ozsat
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Re: Failed Cancellation Process
My father-in-law called up CS and told them she wanted to cancel as the price had gone up at end of contract.

They offered a discount but he said no and cancelled without issue.

Quote:
Originally Posted by martinz View Post
As per my post in the alternative VM forum :-


Seems I am not alone in being unable to cancel my contract (in my case after 23 years).

To say I'm frustrated is an understatement. I have been at this for a week, and have now missed the date I wanted to coincide with the required 30 days notice period.

I want to cancel because of the awful customer service (as experienced in even trying to cancel !), and constant increase in charges.

I have been repeadedly transferred between departments and of every occassion 100% promised I would be called back if disconencted. This did not happen in 100% of cases. They could have said they 100% guranteed not to call back..

The last contact was with "Jordan" who absolutely was calling back if I got disconnected. Although in fact I wasn't disconnected, I went into a holding queue for 25 minutes and gave up. Again.

PLEASE, is there anyway to achieve a simple cancellation and maintain sanity?
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