Cable Forum - View Single Post

martinz · 04-10-2023, 14:21

As per my post in the alternative VM forum :-

Seems I am not alone in being unable to cancel my contract (in my case after 23 years).

To say I'm frustrated is an understatement. I have been at this for a week, and have now missed the date I wanted to coincide with the required 30 days notice period.

I want to cancel because of the awful customer service (as experienced in even trying to cancel !), and constant increase in charges.

I have been repeadedly transferred between departments and of every occassion 100% promised I would be called back if disconencted. This did not happen in 100% of cases. They could have said they 100% guranteed not to call back..

The last contact was with "Jordan" who absolutely was calling back if I got disconnected. Although in fact I wasn't disconnected, I went into a holding queue for 25 minutes and gave up. Again.

PLEASE, is there anyway to achieve a simple cancellation and maintain sanity?

04-10-2023, 14:21	#1
martinz cf.member Join Date: Oct 2023 Posts: 1	Failed Cancellation Process As per my post in the alternative VM forum :- Seems I am not alone in being unable to cancel my contract (in my case after 23 years). To say I'm frustrated is an understatement. I have been at this for a week, and have now missed the date I wanted to coincide with the required 30 days notice period. I want to cancel because of the awful customer service (as experienced in even trying to cancel !), and constant increase in charges. I have been repeadedly transferred between departments and of every occassion 100% promised I would be called back if disconencted. This did not happen in 100% of cases. They could have said they 100% guranteed not to call back.. The last contact was with "Jordan" who absolutely was calling back if I got disconnected. Although in fact I wasn't disconnected, I went into a holding queue for 25 minutes and gave up. Again. PLEASE, is there anyway to achieve a simple cancellation and maintain sanity?