GRRRR, VM have just locked my email account so my password doesn’t work. This also happened on my wife’s email account a couple of months ago. It was a bit of a faff but I was able to reset her password using the steps listed above by ‘danbayliss’. That process has now been changed and you now have to reset your username email to a non VM email address before you can change your password. I used my gmail account and the first time I did this a verification message did arrive in my gmail inbox. I followed the steps until the last verification step when the whole thing froze and hung there until I eventually shut it down. I tried again and was advised the verification link had expired and I had to re apply. I have now done this on four or five occasions in the last three hours but no verification email is now being sent out.
Apart from waiting for several hours then trying again I am now at am impasse. Any suggestions, I have already been on the VM Community Forums for a while trying to resolve it.