Quote:
Originally Posted by Rillington
I'm also surprised that there seems to be no discussion on this issue - the highly contensious plans to effectively make ticket offices part of history in England.
More than 600,000 people responded to the consultation to close ticket offices in almost every England railway station, including some major stations such as Manchester Piccadilly and at least one London station.
They claim that this is about saving money and that ticket office staff will be redeployed onto the concourse but, like with banking, it is part of an overall ploy to force people to self serve or go online and as with banking, some will be unable to do so, for many different reasons.
Plus the closure of ticket offices will mean that many disabled people will no longer be able to access the railways for many different reasons.
What do people think of the plan to close almost every ticket office in England? Will it happen as planned and if it goes ahead, will it result in fewer people using the railway?
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It worked for London's Tube network as there is a relatively simple pricing structure. This is not the case for National Rail so it's not a practical proposal as things stand.
Simplify the pricing structure and have staff on hand to assist customers in person or on the smaller stations via something like Facetime via a kiosk and there are genuine savings to be made. But not without doing the groundwork first or the reduced sales and confusion will outweigh the reduced costs.