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Re: Virgin bills.
I agree post on the VM official forums. It can take a few days for an Admin to pick up the message but they managed to sort out a billing issue for me when I did and upgrade and it messed up my new contract.
They also discounted my contract that I had just signed up for at £74 a month and reduced it to £61
So give them a try. You'll have to answer some security questions through the private message system they use
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