Quote:
Originally Posted by kmitch9683
Not happy at all. Have been with virgin media for many years, had a few problems with them but nothing like this one. Rang up asking about getting sky sports for 2 weeks. He said it would have to be a month for an extra £31. I said ok and then he said my next payment would be £82 a month. I said I can’t afford that, I don’t want to do it, he said I’d already done it. I said no you should have told me about the £82 a month first. He apologized and said he would get it sorted and ring me back. He didn’t ring me back so I rang again and the man I spoke to said the department had closed for the day. He said he would get it sorted and ring me back again. He didn’t ring back again. I rang back again and spoke to a lady who agreed a new contract for £20 a month for M50 fiber broadband. I then get the contract through but it requested I click on the link confirming my email address. I didn’t get the new email address link. After that I got another contract for £56.75 a month then £61.75and then £93.75. THERE IS NO WAY I AGREED TO THIS CONTRACT WHEN I HAVE ONLY BEEN PAYING £25 FOR THE LAST TWELVE MONTHS AND COULDNT AFFORD THAT ANYWAY. I rang them again and spoke to another lady and asked to speak to the complaints department. She said we don’t have a complaints department, I said what you must have a complaints department. I then said what about a complaints phone number, she said she couldn’t give me a phone number for complaints either. I was sick to death of this. She then said she didn’t have a copy of the contract for £20 month. I read it out to her and she said she understood that but she didn’t have a copy on her system. I then said do you record the messages she said yes but not until the next day. I wasn’t happy as this had caused me so much stress. She never rang me back today so I rang them for the 4th time and had to go through it all with another man. I was on the phone 45 minutes and then I was cut off. I then got another contract for £25 for tv, broadband and phone. It said my next payment would be £82 I’d already told them I couldn’t afford this. With all the technology they have today why couldn’t they just do me a simple contract for £20 a month for just broadband. I’m so sick of this if I will cancel by DD.
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Yes, the CS is shite. Always has been.
You need to post this on their official support forum. It's the only way I've found of getting problems resolved.
https://community.virginmedia.com/
Forget the muppets on the phone, you're wasting your time.