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tweetiepooh · 17-08-2023, 10:20

When we swapped our line we reported that our phone was not near the modem and an engineer came round and "wired" the hub into the existing phone wiring so all the sockets work and the hub and phone can remain where they are. We still now have the no phone in power cut issue, even on the wired phone we have for that purpose.

We did have to move our call blocker close to the hub, that is powered by the phone line and kept locking up when left near the phone. This does mean that our wired phone is also supported by the blocker now.

17-08-2023, 10:20	#4
tweetiepooh Virgin Media Employee Join Date: Sep 2005 Location: Winchester Services: Staff MyRates BB: VM 1Gb TV: VM XL Phone : VM XL Posts: 3,300	Re: How I Never Fit In, aka Story Of My Life When we swapped our line we reported that our phone was not near the modem and an engineer came round and "wired" the hub into the existing phone wiring so all the sockets work and the hub and phone can remain where they are. We still now have the no phone in power cut issue, even on the wired phone we have for that purpose. We did have to move our call blocker close to the hub, that is powered by the phone line and kept locking up when left near the phone. This does mean that our wired phone is also supported by the blocker now. __________________ I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.