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trublue · 31-07-2023, 15:43

I posted about this bundle last week, but I had to postpone the swap over due to an engineer visit to sort my phone line out. Anyway, I was told that once that was sorted, I would get a call back, which I did this morning.
But when they were going through the package with me, it became clear this was not the Ultimate Volt package. It was only 600MB B/B, no Netflix, and the O2 SIM only doubled my present data allowance. Bear in mind, this was the same person I spoke to previously, how could she get it so wrong, was she just trying to con me? After me kicking up a fuss, we finally got it sorted after being on the line for 65mins.

The strange thing is, I was quoted last week £84 for TV/BB/Phone line, and £10 for my O2 SIM,£94 total. Today I was quoted £72.50 and £10, £82.50 total, which is less than what I am paying now. Do they just pluck these numbers out of thin air every day? It's crazy, though I'm not complaining.

So, I get the contract through a few hours later, it states I will be getting an extra TV box, which I didn't want, and that there will be a £35 installation/connection fee, which I was told, they would waver. Why is it so hard for them to not get these simple things right? I hope I have finally got it sorted.

I was told an engineer would come to swap my hub 3 over to a Hub 5. Why is this? Can't I do it myself? After reading a thread from January, about people getting the hub 4 instead of the hub 5, is this still happening?

31-07-2023, 15:43	#1
trublue cf.addict Join Date: Nov 2010 Location: North West Services: Ultimate Volt Posts: 172	Ultimate Volt Bundle take 2 I posted about this bundle last week, but I had to postpone the swap over due to an engineer visit to sort my phone line out. Anyway, I was told that once that was sorted, I would get a call back, which I did this morning. But when they were going through the package with me, it became clear this was not the Ultimate Volt package. It was only 600MB B/B, no Netflix, and the O2 SIM only doubled my present data allowance. Bear in mind, this was the same person I spoke to previously, how could she get it so wrong, was she just trying to con me? After me kicking up a fuss, we finally got it sorted after being on the line for 65mins. The strange thing is, I was quoted last week £84 for TV/BB/Phone line, and £10 for my O2 SIM,£94 total. Today I was quoted £72.50 and £10, £82.50 total, which is less than what I am paying now. Do they just pluck these numbers out of thin air every day? It's crazy, though I'm not complaining. So, I get the contract through a few hours later, it states I will be getting an extra TV box, which I didn't want, and that there will be a £35 installation/connection fee, which I was told, they would waver. Why is it so hard for them to not get these simple things right? I hope I have finally got it sorted. I was told an engineer would come to swap my hub 3 over to a Hub 5. Why is this? Can't I do it myself? After reading a thread from January, about people getting the hub 4 instead of the hub 5, is this still happening?