Thread: TiVo Who to complain to?
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Old 30-07-2023, 18:45   #14
RichardCoulter
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Re: Who to complain to?

Quote:
Originally Posted by peanut View Post
If what you say is true I think I'm more shocked (apart from you actually taking this action) that a solicitor thought that his time in this case was considered cost effective for the total amount of £18.
It was the principal of the matter. If two people agree on a contract then both are duty bound to honour it in full. Virgin have to learn that they cannot simply do as they please after a contract & agreement has been reached.

It won't have taken him much work, the copy of the correspondence simply points out this very basic fact of a contractual agreement.
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