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Gavin78 · 25-07-2023, 02:56

I've found out what happend, looking at the last contract we changed in May we were put on the "Maxit" tv with the existing 350mb BB.

Which is the same as the "fullhouse bundle" Then come July time I saw they were offering to move us from 350mb BB to 500mb BB for an extra £6 a month. so I did this online through the BB upgrade option.

It took a week to go live, some where in this they have changed the TV package to "Mixit with TNT sports"

However the contract doesn't mention a change to TV as I was only upgrading the BB package which says 350mb broadband removed and 500mb BB added.

Has someone messed up at VM or can upgrading the BB only alter the TV package as well?

25-07-2023, 02:56	#4
Gavin78 Ice Cold Join Date: Oct 2006 Location: West Yorkshire Age: 47 Services: XL TV M Phone 1000MB BB Posts: 1,566	Re: Who to complain to? I've found out what happend, looking at the last contract we changed in May we were put on the "Maxit" tv with the existing 350mb BB. Which is the same as the "fullhouse bundle" Then come July time I saw they were offering to move us from 350mb BB to 500mb BB for an extra £6 a month. so I did this online through the BB upgrade option. It took a week to go live, some where in this they have changed the TV package to "Mixit with TNT sports" However the contract doesn't mention a change to TV as I was only upgrading the BB package which says 350mb broadband removed and 500mb BB added. Has someone messed up at VM or can upgrading the BB only alter the TV package as well?