Quote:
Originally Posted by jonbxx
That apology is a wonderful corporate statement. ‘We’re sorry for using hurty words, anyway, about your Nat West account’. Nothing has changed really.
Important lesson about communication in the work environment though - never put anything in writing you don’t want the public to see
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Agreed. A words-cost-nothing approach. Dame Alison Rose didn't get to the top by u-turning to people unnecessarily, however big their public image.
I expect many banks are sending emails to staff about their client research reminding them that their clients may request a copy.