Originally Posted by jfman

No egg here, Mick. Just lots of laughter. He’s clearly below the threshold and they’re doubling down by apologising for writing down he’s a racist and a xenophobe rather than just keeping it to themselves.

Almost everyone would unanimously agree it’s bad customer service to insult a customer to their face.

He’s still not got a Coutts account, and despite a lot of social media grumbling it doesn’t look like he will get one.